Privacy and Terms of Use - CHUM Foundation

Privacy Policy

We may collect and process different types of personal information in the course of operating our organization and providing our services. These include:

Across all of its operations, the CHUM Foundation is committed to safeguarding the confidentiality of information related to strategic, philanthropic, administrative and other activities, including, but not limited to, personal information.

As a fundraising organization for the Centre hospitalier de l’Université de Montréal (CHUM), we securely collect, use and disclose personal information on a daily basis in order to deliver our services and carry out our work to provide information, solicit various types of contributions and encourage participation in events, webinars, raffles and lotteries. Your privacy is important to us, and so is being transparent about what kind of information we hold and how we obtain and use this information. We handle all information, especially personal information, in accordance with the highest ethical standards, such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 modernizing Quebec’s Act respecting the protection of personal information in the private sector.

The purpose of this Privacy Policy (the “Policy”) is to help you understand our practices for collecting, using, disclosing and retaining personal information. By providing us with personal information (whether via our website, on an email sign up form for an event, in person or over the phone), you agree to your personal information being handled as set out in this Policy, and you authorize the CHUM Foundation, its third parties and its service providers to handle your personal information for the purposes set out below.

The Policy does not apply to, and the CHUM Foundation is not responsible for, any third-party websites that may be accessible through links on this website. If you follow a link to a third-party website, that third party will have its own privacy policies, which you should review before submitting any personal information.

What personal information do we collect?

We may collect and process different types of personal information in the course of operating our organization and providing our services. These include:

Professional and/or personal contact information, such as first and last name, address, email address, date of birth and phone number
Biographical information such as job title, employer name, professional and/or personal history, photograph and video or audio content
Marketing information and communication preferences, as well as related information such as dietary preferences and survey comments and answers
Contribution history and participation in organization events, billing and financial information such as billing address, bank account information and payment information
Information about services provided
Employment history, networks, community involvement, professional memberships and family information
Recruitment information, such as your resumé, education and employment history, details of professional memberships and other information relevant to potential recruitment by the CHUM Foundation
Website usage and other technical information, such as details of visits to our website, your interaction with our online advertising and content, and information collected through cookies and other tracking technologies
Information provided to us by or on behalf of our clients, partners and donors or generated by us in the course of providing our services, which may, where relevant, include sensitive categories of personal information (clothing size information for golf tournament, allergy information, etc.)
Information such as community investment and donation policies, contributions, organizations donated to and their causes (if applicable), donor recognition received, the decision-making process, the individuals involved in the organization and the decision-making process
Any other personal information provided. Please note that if you provide personal information to us about other people (such as your customers, directors, officers, shareholders or beneficial owners), you must ensure that you have given those individuals appropriate notice that you are providing their information to us and have obtained their consent to that disclosure
Where applicable, records of consent given to us (date, time, means of consent), in circumstances where such consent is needed for the processing of personal information

We do not collect information from children or other persons who are under 14 years old. If you are a minor under 14 years old, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take the necessary steps to remove that information from our servers.

How do we collect personal information?

We collect your personal information:

When you sign up for events, webinars, training and newsletters
When you register for fundraisers and raffles
When you make any kind of donation to our organization
When you sign up to volunteer for our organization
During the course of providing services to you
When we interview you to gather testimonials or during the recruitment process
When you apply for a seat on our board of directors, our campaign cabinet and/or any other CHUM Foundation committee

We also collect publicly available information, particularly from public platforms, including our website and social media channels.

How do we use personal information?

We may use personal information in the following ways, either with your consent or, where applicable, in accordance
with applicable law, such as:

To provide our services, conduct our business and administer and perform our services, including to carry out our obligations arising from any agreements entered into
To facilitate use of our website, ensure content is relevant and ensure that content on our website is presented in the most effective manner for you and your device
For marketing and business development purposes – to provide details of new services, updates about our organization and sector and invitations to seminars and events, if an individual has chosen to receive these
For research and development purposes (including from a security perspective) – for analysis in order to better understand our clients’ service and marketing requirements and to better understand our organization and develop our services and offerings
For recruitment purposes – to enable us to process applications for employment and to assess your suitability for any position for which you may apply at the CHUM Foundation
To fulfill our legal, regulatory or risk management obligations
To fight against fraud and/or perform other background checks, including those that may be required by applicable law or regulation and/or best practice at any given time (if false or inaccurate information is provided or fraud is identified or suspected, details may be passed on to fraud prevention agencies and may be recorded by them or by the CHUM Foundation). We may also rely on substantial public interest (prevention or detection of crime) or legal claims as the basis for processing sensitive categories of personal information
To enforce our legal rights, to comply with our legal or regulatory reporting obligations and/or to protect the rights of third parties
For accounting purposes, to send payments or invoices – to recover any payments due to us and, where necessary, enforce such recovery through the engagement of debt collection agencies or other legal action (including court proceedings)
To reorganize or make changes to our organization – in the event that we undergo a reorganization (for example, if we merge, combine or divest a part of our organization), we may need to transfer some or all of your personal information to the relevant third party (or its advisors), as part of either a due diligence process or a transfer of information to that reorganized entity or third party for the same purposes as set out in this Policy or for the purpose of analyzing any proposed reorganization. If this occurs, we will do everything in our power to protect and secure all personal information in our possession.

With whom do we share personal information?

The CHUM Foundation is a non-profit organization. Any personal information that we collect may be shared with and processed by any entity within the CHUM Foundation’s network. No information will be shared or sold for commercial purposes.

We may share personal information with certain third parties, such as:

Our volunteers, in order to help them provide services and solicit financial and other contributions
Third-party service providers and/or partners who provide human resources recruitment, donation solicitation, data analytics, website, application development, hosting, maintenance, timing and other services to us. These third parties may have access to or process personal information to provide their services. We limit the information provided to these service providers to only what is reasonably necessary for them to carry out their work, and our contracts with them require them to maintain the confidentiality of such information
Law enforcement and governmental entities when required by law. For greater clarity, we may disclose personal information or other information if required to do so by law, including tax law, or in the good faith belief that that such action is necessary to comply with applicable laws, in response to a court order or government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies
An acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of assets or similar transaction, as well as in the event of insolvency, bankruptcy or receivership in which personal information is transferred to one or more third parties as one of our business assets

We will only use personal information to fulfill the primary purpose and applicable legitimate purpose it was collected for, or for a purpose compatible with that primary purpose.

Our organization uses services provided by third-party websites such as Google and Facebook to promote our content and offerings.

When you visit our website, these third parties may use cookies, web beacons and other similar technologies on your hard drive to collect or receive information about your browsing activity on our website and elsewhere on the internet. These technologies are used to provide you with relevant, interest-based advertising. You can view cookies via your browser settings and change your settings to delete cookies.

You can also opt in to third-party cookies to receive targeted advertising.

For more information, please see our Cookie Policy.

How long do we keep personal information?

We will only keep personal information for as long as necessary to fulfill the purposes set out in this Policy and comply with our legal and regulatory obligations. If you would like further information about how long we keep personal information, please contact us as set forth in the “How can you contact us?” section.

Do we share personal information outside of Quebec?

The CHUM Foundation may occasionally engage service providers that store data outside of Canada, such as email marketing and survey service providers. In such cases, the CHUM Foundation will perform a privacy impact assessment and/or request each service provider to provide their privacy policies. Cloud computing technology may also be securely used to host and share data.

How do we protect personal information?

All personal information held by the CHUM Foundation is saved in folders reserved for internal use and, like the CHUM’s data, backed up to the Ministère de la Santé et des Services sociaux’s computer network. We ensure that any information submitted to us is rigorously protected, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, disclosure or access, misuse and any other unlawful form of processing of the personal information in our possession. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business “need to know” or whose duties reasonably require such information. For credit/debit card donations to the CHUM Foundation, we ensure that transactions are secure and compliant with the Payment Card Industry Data Security Standard (PCI DSS). No matter how robust and secure the various processes that the CHUM Foundation has put in place, there is always some degree of risk that personal information provided to us may be accessed, obtained, disclosed, altered or (in the case of electronic data) destroyed. While we strive to minimize this risk, we cannot completely ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, obtained, disclosed, altered or destroyed by breach of any of our physical, technical or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “How can you contact us?” section. If a confidentiality incident involving your personal information occurs, we will promptly notify you as soon as we become aware of the incident. We will take the steps necessary to reduce the risk of harm and prevent similar incidents in the future.

What rights do I have over my personal information?

Under certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

Access: the right to ask whether we are processing information and, if we are, request access to personal information. Subject to applicable law and, where applicable, payment of a possible fee, this enables the individual to receive a copy of the personal information we hold and certain other kinds of information about that individual
Accuracy: the right to ensure that the personal information in our possession is accurate
Correction: the right to request that any incomplete or inaccurate personal information we hold be corrected
De-indexing: the right to request that we cease disseminating the individual’s personal information or de index any hyperlink attached to their name that provides access to information if the dissemination of the information causes injury to the individual or contravenes the law or a court order (the right to erasure or right to be forgotten)
Anonymization: the right to have us anonymize your personal information instead of destroying it so that we can use that information, but only for serious and legitimate purposes (for example, to keep information required for a potential audit)
The right to be informed if any decision made about them is based exclusively on the automated processing of information
The right to be informed if we use identification, location tracking or profiling technology and the means by which the identification, location tracking and profiling features of the technology can be activated

Finally, you can also file a complaint with a data protection supervisory authority, in particular in the country/province/state where you normally reside (in Quebec, the Commission d’accès à l’information), where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “How can you contact us?” section.

How do we use cookies and similar technologies?

For details about the cookies we use, please see our Cookie Policy.

What is the CHUM Foundation's commitment?

The CHUM Foundation is committed to enforcing its governance policy (Politique de gouvernance) with respect to its processes for protecting personal information.

Under this policy, the CHUM Foundation is committed to ensuring that its employees, volunteers, and members of its board of directors, campaign cabinet and various other committees, its third party service providers and its partners agree to uphold the privacy of personal information that may be shared with them in the course of their dealings with the CHUM Foundation.

How can you contact us?

If you have any questions or comments about this Privacy Policy or your personal information, or if you wish to exercise your rights, file a complaint or obtain information about our policies and practices, please contact our Privacy Officer at:

CHUM FOUNDATION

Judith Trottier
465 McGill Street, Suite 800
Montreal, Quebec H2Y 2H1
514-890-8077
protection@fondationduchum.com

How is this Privacy Policy updated?

We may change the content of our website and how we use cookies without notice. Our Privacy Policy and Cookie Policy are therefore subject to change from time to time in the future. We encourage you to review these policies whenever you visit our website to stay informed of how we handle personal information.

This Policy was last updated on June 15, 2023.

Other legal mentions

People under the age of 18 may not use this Site without supervision. If you are under the age of 18, you may only access this Site under the supervision of a parent or guardian.

Disclaimer

The Foundation, its employees and practicing doctors are not responsible for the use of any information contained on this Site or for any of the consequences that may follow. The information on this Site is not intended to diagnose, treat, cure or prevent disease.

This information should not be used as a method of treatment or to replace the advice of a healthcare provider. Users of this Site are encouraged to contact a healthcare provider for answers to questions about their health or for information about health in general. The Foundation and its employees, directors, officers and practicing doctors (i) make no explicit or implied warranties of any kind regarding the Site and its contents and (ii) assume no explicit or implied warranties, including implied warranties of merchantability, compliance or non-infringement.

Furthermore, without limiting the scope of the disclaimers above, by using or attempting to use the Site, the user explicitly acknowledges that the Foundation and its employees, directors, officers and practicing doctors make no warranty or representation regarding the content of the site or its recency, accuracy or completeness.

As a service to users, this Site includes links to other websites over which the Foundation has no control.

The Foundation and its employees, directors, officers and practicing doctors make no endorsement or representation of any kind regarding the products, services, content or accuracy of such websites, and users hereby irrevocably renounce all claims against the Foundation and its employees, directors, officers and practicing doctors with respect to such websites.

With respect to the Site or other linked sites, the Foundation and its employees, directors, officers and practicing doctors shall not be held responsible under any circumstances to another party or for any damage, prejudice or delay in delivery attributable to (including and without limitation) a breach of contract, failure, error or omission, or for any special or other resulting damage, direct or indirect, including loss of profits, business interruption, loss of programs or other data contained in your information management system, or loss of or damage to property, regardless of whether or not the Foundation and its employees, directors, officers and practicing doctors have been explicitly warned as to the possibility of such damage.

Trademarks and Copyright

Any use of the trademarks owned by the CHUM Foundation or the Centre hospitalier de l’Université de Montréal Foundation appearing on the Site is strictly prohibited without prior written permission from the CHUM Foundation.

Furthermore, all third-party names and trademarks appearing on the Site are the property of their respective owners and may not be used without their consent. The Site, along with its content, including text, images and the selection and arrangement of information, are protected by copyright: Fondation du Centre hospitalier de l’Université de Montréal (CHUM). ALL RIGHTS RESERVED. You may view or download the information available on the Site for private, non-commercial purposes only.

Any other use, modification or reproduction of the Site, in whole or in part, without prior written permission from the Foundation is prohibited.

Governing Law and Jurisdiction

This agreement and its interpretation are subject to the applicable laws in force in Quebec and in Canada. The courts of the district of Montreal in the province of Quebec shall have exclusive jurisdiction to hear any dispute regarding this agreement, including its interpretation and effects.

Severability

Should any provision of this legal notice be contrary to law, null or non-binding for any reason, it shall be considered severable from the legal notice without affecting the validity or binding nature of the other provisions.

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