A Gathering Among Friends Turns Into a Tragedy
In August 2020, Mélanie Lapointe’s life changed in a matter of seconds during an evening with friends at a cottage. What was meant to be a warm gathering filled with cherished memories turned into a serious household accident.
The group had organized a traditional beef fondue in honour of a friend’s mother, who had passed away earlier that year. Suddenly, the hot oil caught fire. In the confusion and panic that followed, a series of events led to a devastating accident: the fondue pot tipped over onto Mélanie as she rushed to open the cottage door. The burning oil soaked through her clothing and severely burned the backs of her legs, her buttocks and her ankles.
« When I fell, I screamed. »
Seeking relief, Mélanie ran to the nearby lake and jumped into the water. It was then that she realized how serious her injuries were.
« I could feel my skin floating in the water, » she remembers.
Most of her burns were third-degree burns. Some even reached the tendons.

Specialized Care at the CHUM
After receiving initial treatment at a regional hospital, Mélanie was transferred the following day to the CHUM’s burn unit.
For three weeks, in the midst of the COVID-19 pandemic, she received intensive specialized care. Her children, who were 13 and 11 years old at the time, were unable to visit her. Throughout her hospitalization, only three designated visitors were allowed.
One week after being admitted, Mélanie underwent skin graft surgery. Skin was taken from her back and thighs to treat the areas most severely affected by the burns. Alongside the surgery, she received daily wound care, antibiotics to prevent infection, pain management treatment and early mobility exercises to help her regain the ability to walk.
« For the first few weeks, I stayed pretty positive. But eventually, I hit a wall, » she says.
The Importance of Small Acts of Kindness
Beyond the medical treatments, what Mélanie remembers most is the compassion of the CHUM teams.
« They’re extraordinary, so kind. They just want to help you. »
With emotion, she recalls the small gestures that made a lasting difference throughout her stay. The nurses who reassured her when she worried about the odour caused by her healing wounds. The orderly who would take the time to wash her hair whenever he found a few spare minutes in his day. The young caregiver who brought essential oil and put a few drops on her hospital gown to help mask unpleasant smells during difficult moments.
« All those little things make such a difference. They help you get through something incredibly difficult. »

Even during her most challenging days, Mélanie never felt alone.
A Long Road to Recovery
After being discharged from the hospital, Mélanie’s rehabilitation continued for nearly six months. Physiotherapy, occupational therapy, dressing changes, massages and treatments designed to soften scar tissue became part of her daily routine.
Healthcare professionals from the CHUM, community healthcare services and rehabilitation centres supported her every step of the way.
Despite the challenges, Mélanie also highlights the strength of her support network. During her hospitalization, her partner had to manage the family’s day-to-day life on his own, while friends and loved ones stepped in to help whenever they could.




Reclaiming Her Life, One Step at a Time
Today, nearly six years after the accident, Mélanie has returned to an active lifestyle. A passionate CrossFit enthusiast and outdoor lover, she continues to stay active and enjoy the activities she loves.
« Today, I’m living my life thanks to the excellent care I received. »
Although the scars remain, they no longer define who she is.
« In my mind, I’m no longer a burn survivor. »
For Mélanie, her time at the CHUM will always be associated not only with medical expertise, but also with extraordinary humanity. Through compassionate care and unwavering support, the teams who cared for her helped her regain her mobility, rebuild her confidence and, little by little, reclaim her life.
