Privacy and Terms of Use - CHUM Foundation


Privacy Policy

We may collect and process different types of personal information in the course of operating our organization and providing our services. These include:

Across all of its operations, the CHUM Foundation is committed to safeguarding the confidentiality of information related to strategic, philanthropic, administrative and other activities, including, but not limited to, personal information.

As a fundraising organization for the Centre hospitalier de l’Université de Montréal (CHUM), we securely collect, use and disclose personal information on a daily basis in order to deliver our services and carry out our work to provide information, solicit various types of contributions and encourage participation in events, webinars, raffles and lotteries. Your privacy is important to us, and so is being transparent about what kind of information we hold and how we obtain and use this information. We handle all information, especially personal information, in accordance with the highest ethical standards, such as Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 modernizing Quebec’s Act respecting the protection of personal information in the private sector.

The purpose of this Privacy Policy (the “Policy”) is to help you understand our practices for collecting, using, disclosing and retaining personal information. By providing us with personal information (whether via our website, on an email sign up form for an event, in person or over the phone), you agree to your personal information being handled as set out in this Policy, and you authorize the CHUM Foundation, its third parties and its service providers to handle your personal information for the purposes set out below.

The Policy does not apply to, and the CHUM Foundation is not responsible for, any third-party websites that may be accessible through links on this website. If you follow a link to a third-party website, that third party will have its own privacy policies, which you should review before submitting any personal information.

What personal information do we collect?

We may collect and process different types of personal information in the course of operating our organization and providing our services. These include:
We do not collect information from children or other persons who are under 14 years old. If you are a minor under 14 years old, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take the necessary steps to remove that information from our servers.

How do we collect personal information?

We collect your personal information:
We also collect publicly available information, particularly from public platforms, including our website and social media channels.

How do we use personal information?

We may use personal information in the following ways, either with your consent or, where applicable, in accordance
with applicable law, such as:

With whom do we share personal information?

The CHUM Foundation is a non-profit organization. Any personal information that we collect may be shared with and processed by any entity within the CHUM Foundation’s network. No information will be shared or sold for commercial purposes.

We may share personal information with certain third parties, such as:

We will only use personal information to fulfill the primary purpose and applicable legitimate purpose it was collected for, or for a purpose compatible with that primary purpose.

Our organization uses services provided by third-party websites such as Google and Facebook to promote our content and offerings.

When you visit our website, these third parties may use cookies, web beacons and other similar technologies on your hard drive to collect or receive information about your browsing activity on our website and elsewhere on the internet. These technologies are used to provide you with relevant, interest-based advertising. You can view cookies via your browser settings and change your settings to delete cookies.

You can also opt in to third-party cookies to receive targeted advertising.

For more information, please see our Cookie Policy.

How long do we keep personal information?

We will only keep personal information for as long as necessary to fulfill the purposes set out in this Policy and comply with our legal and regulatory obligations. If you would like further information about how long we keep personal information, please contact us as set forth in the “How can you contact us?” section.

Do we share personal information outside of Quebec?

The CHUM Foundation may occasionally engage service providers that store data outside of Canada, such as email marketing and survey service providers. In such cases, the CHUM Foundation will perform a privacy impact assessment and/or request each service provider to provide their privacy policies. Cloud computing technology may also be securely used to host and share data.

How do we protect personal information?

All personal information held by the CHUM Foundation is saved in folders reserved for internal use and, like the CHUM’s data, backed up to the Ministère de la Santé et des Services sociaux’s computer network. We ensure that any information submitted to us is rigorously protected, both during transmission and once we receive it. We maintain appropriate physical, technical and administrative safeguards to protect personal information against accidental or unlawful destruction, accidental loss, unauthorized alteration, disclosure or access, misuse and any other unlawful form of processing of the personal information in our possession. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business “need to know” or whose duties reasonably require such information. For credit/debit card donations to the CHUM Foundation, we ensure that transactions are secure and compliant with the Payment Card Industry Data Security Standard (PCI DSS). No matter how robust and secure the various processes that the CHUM Foundation has put in place, there is always some degree of risk that personal information provided to us may be accessed, obtained, disclosed, altered or (in the case of electronic data) destroyed. While we strive to minimize this risk, we cannot completely ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, obtained, disclosed, altered or destroyed by breach of any of our physical, technical or administrative safeguards. If you believe personal information has been compromised, please contact us as set forth in the “How can you contact us?” section. If a confidentiality incident involving your personal information occurs, we will promptly notify you as soon as we become aware of the incident. We will take the steps necessary to reduce the risk of harm and prevent similar incidents in the future.

What rights do I have over my personal information?

Under certain circumstances and in accordance with applicable data protection laws, an individual has the following rights:

Finally, you can also file a complaint with a data protection supervisory authority, in particular in the country/province/state where you normally reside (in Quebec, the Commission d’accès à l’information), where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the “How can you contact us?” section.

How do we use cookies and similar technologies?

For details about the cookies we use, please see our Cookie Policy.

What is the CHUM Foundation's commitment?

The CHUM Foundation is committed to enforcing its governance policy (Politique de gouvernance) with respect to its processes for protecting personal information.

Under this policy, the CHUM Foundation is committed to ensuring that its employees, volunteers, and members of its board of directors, campaign cabinet and various other committees, its third party service providers and its partners agree to uphold the privacy of personal information that may be shared with them in the course of their dealings with the CHUM Foundation.

How can you contact us?

If you have any questions or comments about this Privacy Policy or your personal information, or if you wish to exercise your rights, file a complaint or obtain information about our policies and practices, please contact our Privacy Officer at:


Judith Trottier
465 McGill Street, Suite 800
Montreal, Quebec  H2Y 2H1

How is this Privacy Policy updated?

We may change the content of our website and how we use cookies without notice. Our Privacy Policy and Cookie Policy are therefore subject to change from time to time in the future. We encourage you to review these policies whenever you visit our website to stay informed of how we handle personal information.

This Policy was last updated on June 15, 2023.

Other legal mentions

People under the age of 18 may not use this Site without supervision. If you are under the age of 18, you may only access this Site under the supervision of a parent or guardian.


The Foundation, its employees and practicing doctors are not responsible for the use of any information contained on this Site or for any of the consequences that may follow. The information on this Site is not intended to diagnose, treat, cure or prevent disease.

This information should not be used as a method of treatment or to replace the advice of a healthcare provider. Users of this Site are encouraged to contact a healthcare provider for answers to questions about their health or for information about health in general. The Foundation and its employees, directors, officers and practicing doctors (i) make no explicit or implied warranties of any kind regarding the Site and its contents and (ii) assume no explicit or implied warranties, including implied warranties of merchantability, compliance or non-infringement.

Furthermore, without limiting the scope of the disclaimers above, by using or attempting to use the Site, the user explicitly acknowledges that the Foundation and its employees, directors, officers and practicing doctors make no warranty or representation regarding the content of the site or its recency, accuracy or completeness.

As a service to users, this Site includes links to other websites over which the Foundation has no control.

The Foundation and its employees, directors, officers and practicing doctors make no endorsement or representation of any kind regarding the products, services, content or accuracy of such websites, and users hereby irrevocably renounce all claims against the Foundation and its employees, directors, officers and practicing doctors with respect to such websites.

With respect to the Site or other linked sites, the Foundation and its employees, directors, officers and practicing doctors shall not be held responsible under any circumstances to another party or for any damage, prejudice or delay in delivery attributable to (including and without limitation) a breach of contract, failure, error or omission, or for any special or other resulting damage, direct or indirect, including loss of profits, business interruption, loss of programs or other data contained in your information management system, or loss of or damage to property, regardless of whether or not the Foundation and its employees, directors, officers and practicing doctors have been explicitly warned as to the possibility of such damage.

Trademarks and Copyright

Any use of the trademarks owned by the CHUM Foundation or the Centre hospitalier de l’Université de Montréal Foundation appearing on the Site is strictly prohibited without prior written permission from the CHUM Foundation.

Furthermore, all third-party names and trademarks appearing on the Site are the property of their respective owners and may not be used without their consent. The Site, along with its content, including text, images and the selection and arrangement of information, are protected by copyright: Fondation du Centre hospitalier de l’Université de Montréal (CHUM). ALL RIGHTS RESERVED. You may view or download the information available on the Site for private, non-commercial purposes only.

Any other use, modification or reproduction of the Site, in whole or in part, without prior written permission from the Foundation is prohibited.

Governing Law and Jurisdiction

This agreement and its interpretation are subject to the applicable laws in force in Quebec and in Canada. The courts of the district of Montreal in the province of Quebec shall have exclusive jurisdiction to hear any dispute regarding this agreement, including its interpretation and effects.


Should any provision of this legal notice be contrary to law, null or non-binding for any reason, it shall be considered severable from the legal notice without affecting the validity or binding nature of the other provisions.

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